These Terms of Service ("Terms") are an agreement between you and
Techify Solutions, registered in Zimbabwe under entity number
84526A0222026, of 1604 Vineyard, Mainway Meadows, Waterfalls, Harare
("Techify", "we", "us"), governing your use of the TaxComply platform, apps, API and website
(the "Service"). By creating an account, using the Service, or clicking to accept, you agree
to these Terms. If you are accepting on behalf of a business, you confirm you have authority
to bind it, and "you" means that business.
Our Privacy Policy explains how we handle personal information
and forms part of these Terms.
1. What the Service is
TaxComply is a software platform that lets a Zimbabwean business register virtual fiscal
devices with the Zimbabwe Revenue Authority (ZIMRA), issue cryptographically signed fiscal
receipts, credit notes and debit notes, and transmit them to ZIMRA's Fiscalisation Data
Management System (FDMS); run a point of sale; generate an obligation calendar, compliance
state and value-added-tax (VAT) return drafts from your fiscalised data; verify supplier
invoices; and connect to accounting packages and tax agents you choose.
TaxComply is a tool, not a tax adviser. Obligation dates, compliance states,
VAT drafts, classification suggestions and every other figure the Service produces are
computed from your data and ZIMRA's published rules to assist you and your accountant. They
are not tax assessments, rulings or advice, and they do not replace your own judgement or that
of a licensed tax agent or accountant. You remain solely responsible for your tax affairs,
including the accuracy of everything you fiscalise, file and pay.
2. Your account
You must be at least 18 and provide accurate, current registration details, including a valid taxpayer identification number (TIN) for the business you register.
You are responsible for everyone you add to your account and for everything done under it. Keep passwords, cashier PINs, API keys, webhook secrets and enrolled devices secure; tell us immediately (section 16) if you suspect misuse.
One business per account. You may not register a business you are not authorised to represent, or use another business's activation keys, devices or identifiers.
We may suspend or close an account that breaches these Terms, is used unlawfully, presents a security risk, or has unpaid fees, after notice where practicable. Fiscal records are retained as section 8 describes regardless of suspension.
3. Fiscalisation and ZIMRA
Your device, your responsibility. Fiscal devices are registered with ZIMRA in your name using activation keys ZIMRA issues to you. Receipts are signed with your device's credentials. You are the taxpayer of record for every document issued through your devices.
Timing. ZIMRA's rules require receipts to be signed and issued at the point of sale and transmitted before the fiscal day closes. The Service queues and retries submissions when ZIMRA is unreachable, and reports their status to you. We do not control ZIMRA's systems and do not guarantee their availability, response times, or the acceptance of any document.
Rejections. If ZIMRA rejects a document, the Service will tell you and, where the law allows, help you correct it. Correcting the underlying transaction and re-issuing documents remains your responsibility.
Correct information. You must give the Service correct product classifications, tax codes, prices, buyer details and business facts. The Service validates what it can and warns where it sees inconsistency, but it cannot know whether your goods are correctly classified or your customers correctly identified.
Changes in law. We update the Service's rules when ZIMRA publishes changes, and we will tell you about changes that affect you. Rules can change between our updates; the law as it stands binds you, not the Service's calendar.
No filing. TaxComply does not file returns or make payments with ZIMRA on your behalf, and has no access to your TaRMS account. Marking an obligation "filed" in the Service records your own act; it does not file anything.
4. Point of sale, stock and payments
Sales made through the till are fiscalised as they are rung. Tender, change, discounts, stock movements and cash-ups are recorded as your staff enter them; you are responsible for your staff's use of the till, including manager overrides.
Mobile-money and card payments taken at the till are processed by the provider you have contracted with (for example EcoCash), under that provider's terms. We relay payment requests and confirmations; we do not hold your customers' funds.
Stock figures in the Service, including any figure ZIMRA holds for your devices, are shown for your reconciliation; they do not replace your own stock records.
5. Purchase verification and supplier data
At your request the Service checks supplier invoices against ZIMRA's public invoice validation
portal and records the result. A "valid" result reflects what ZIMRA's portal returned at the
time of checking; it is not a guarantee that a claim will be allowed, and ZIMRA's rules on
input tax apply. Supplier documents you upload, such as tax clearance certificates, are stored
for your use; we do not verify them with ZIMRA.
6. Tax agents
You may appoint a licensed tax agent within the Service for specific tax types. An appointed
agent can see and act on your data for those tax types until you revoke the appointment. Under
ZIMRA's rules, an agent's actions are treated as your own; choose and supervise your agents
accordingly. If you are a tax agent, you warrant that you and your staff hold valid licences
under the Tax Agent (Licensing) Regulations (SI 125 of 2023), you will act only for clients
who have appointed you, and you will keep your licence details current in the Service.
7. Integrations and API
API keys and webhooks. Keys and secrets are shown once and must be kept confidential. Requests made with your keys are yours. We may rate-limit, suspend or revoke keys that are abused or compromised.
Third-party systems you connect (accounting packages, POS or ERP software, payment providers) are governed by their own terms. Data sent to them leaves our control; data received from them is processed as you have configured.
Acceptable use. You may not use the API or the Service to issue documents for a business that has not authorised you, to probe or overload our systems or ZIMRA's, to scrape or resell our data, to reverse-engineer the Service, or for any unlawful purpose.
8. Your data and records
Ownership. Your business data is yours. You grant us the licence needed to host, process, back up and display it to provide the Service, to comply with law, and to produce anonymised, aggregated statistics that do not identify you.
Retention. Fiscal records are retained for at least six years as the Value Added Tax Act, Income Tax Act and Customs and Excise Act require, and for the full statutory period even if you close your account. Other retention periods are in the Privacy Policy.
Export. You may export your records at any time through the Service, and we will provide a full export on request when your account closes.
Our data. The Service, its software, designs, documentation, rule tables and reference data are ours or our licensors'. You may use them only through the Service and only as these Terms allow.
9. Subscriptions and payment
Plans, prices, included quotas (receipts, branches, devices, till points) and billing periods are as shown when you subscribe, and may be changed on 30 days' notice for the next billing period.
Fees are payable in advance in the currency shown, through the payment methods offered. Quotas apply per billing period and do not roll over.
If a payment fails or a subscription lapses, the Service may restrict new receipts after a grace period we will tell you about. You will always be able to read, export and verify existing fiscal records, and open days can be closed.
Fees are non-refundable except where the law requires or where we withdraw a paid feature during a period you have paid for, in which case we refund pro rata.
Tax-agent seat fees and revenue-share arrangements are as agreed in your agent plan.
10. Availability, support and changes
We work to keep the Service available and secure. Planned maintenance will be announced in
advance where practicable; we will restore service as quickly as we can after any outage. We
may change or discontinue features; we will give reasonable notice of material changes and,
for withdrawn paid features, the refund in section 9. Support is provided by email and phone
during business hours; response times depend on your plan.
11. Warranties and liability
The Service is provided on an "as is" and "as available" basis. To the extent the law allows, we exclude all warranties not expressly stated in these Terms, including that the Service will be uninterrupted or error-free, that ZIMRA will accept any document, or that any calculation, date, classification or draft the Service produces is correct or complete.
We are not liable for penalties, interest, assessments, withholding, lost input-tax claims, audit findings or other consequences arising from your tax affairs, including those resulting from incorrect information you provided, ZIMRA's unavailability or decisions, changes in law, or your or your agent's failure to act on what the Service showed you.
To the extent the law allows, our total liability to you for all claims arising under or in connection with these Terms in any twelve-month period is limited to the fees you paid us in the three months before the event giving rise to the claim, and we are not liable for indirect, consequential or special loss, loss of profit, revenue, data or goodwill.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited under Zimbabwean law.
You will indemnify us against claims arising from your breach of these Terms, your unlawful use of the Service, or documents you issue through it.
12. Confidentiality
Each of us will keep the other's confidential information confidential and use it only for the
purposes of these Terms, except where disclosure is required by law or to a regulator. Your
fiscal data is confidential to you; we disclose it only as the Privacy Policy describes.
13. Term and termination
These Terms apply while you have an account. You may close your account at any time from
Settings or by writing to us; closure takes effect at the end of the current billing period,
and open fiscal days must be closed first. We may terminate for material breach not cured
within 14 days of notice, for unlawful use immediately, or for convenience on 60 days' notice
with a pro-rata refund of prepaid fees. Sections 8, 11, 12, 14 and 15 survive termination.
14. Governing law and disputes
These Terms are governed by the laws of Zimbabwe. We will try to resolve any dispute in good
faith first; either of us may then refer it to arbitration in Harare under the Arbitration Act
[Chapter 7:15], or to the courts of Zimbabwe, which have jurisdiction. Nothing prevents either
party seeking urgent interim relief from a court.
15. General
These Terms and the Privacy Policy are the whole agreement between us about the Service. If any
part is unenforceable the rest stands. We may assign these Terms to a successor of our
business; you may not assign them without our consent. Notices to you go to the email address
on your account; notices to us go to the address below. We may update these Terms; material
changes will be notified at least 14 days before they take effect, and continued use after that
date is acceptance.